After-hours phone answering
Every call answered, even when you can't.
A local after-hours phone assistant for small businesses. It answers, sorts out what's urgent, gets the right person on the line, and keeps a log of the rest.
The demo line answers as a sample property manager. Try a leak, a lockout, or a leasing question.
- ✓ Maintenance calls sorted by urgency
- ✓ Lockouts, leasing, and parent questions
- ✓ Rent, late fees, and deposits tracked
- ✓ Emergencies put through to your on-call tech
- ✓ Every caller turned into a job
- ✓ Estimates and invoices customers pay online
What happens when the phone rings
- 1
Keep your number
After hours, or when you can't pick up, your existing line forwards to the assistant. Nothing changes for your callers.
- 2
Every caller gets an answer
It says it's an automated assistant, gets the name, address, and problem, and tells them when they'll hear back.
- 3
Urgent calls reach a person
A leak, no heat, or sparks gets put through to whoever is on call, and tries the next person on your list if they don't answer.
- 4
Everything else waits for morning
You start the day with a short briefing: what needs you first, who to call back, and the full log of the night.
Start the day knowing what's urgent
Each morning's briefing picks out the few things that need you first and links straight to each one. Below it: open jobs, callbacks due, visits, and money owed.
Shown with made-up sample data.
Built for small offices
Nothing slips through
Every call is logged with a summary and the full transcript. Calls about the same problem are grouped together.
Texts and email, not another app
Alerts come to your phone and inbox. Your crew gets a link with the address and notes, with no app to install.
Online requests too
Customers and tenants can report a non-urgent problem on a simple web form. It lands in the same list as calls.
Get paid from the job
Send an invoice by text. Customers pay by card or bank transfer, straight to your own account.
Straight about being automated
The assistant always says it's automated, and it never quotes prices or promises arrival times.
Set up for you
We set it up with your rules, on-call list, and common questions. You don't need to learn new software to start.
Questions
Do I need a new phone number?
No. You forward your existing line after hours or when it rings unanswered.
Will callers know it's not a person?
Yes. It says up front that it's an automated assistant. Most callers just want to know someone answered and when they'll hear back.
What happens in a real emergency?
It puts the call through to your on-call person right away. If they don't answer, it tries the next person on your list and alerts you by phone and email.
Which product is right for me?
Properties is for landlords and property managers: tenants, units, leases, and rent. Trades is for electricians, plumbers, and HVAC shops: customers, jobs, and invoices.
See it on your own calls
Tell us a little about your business and we'll set up a demo with your rules and your questions.
Or use the demo form for Properties or Trades.